PERSONALIZZ-PERS-U
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DELIVERIES AND RETURNS
DELIVERIES AND RETURNS
IMPORTANT INFORMATION ON ORDERS AND SHIPMENTS
We aim to make deliveries within the stated timeframe but are unable to guarantee delivery dates as packages are picked up and handled by third-party carriers. Delivery times are given as an indication only and do not take into account possible delays due to payment authorisation procedures. If a product is out of stock, an automatic refund procedure will be activated.
SHIPPING IN ITALY
Costs
The shipping cost is €8 for home deliveries.
For deliveries to BRT Points, the shipping cost is €5.
Shipping
We do our best to ship within 5 working days after receipt of the order and successful payment (following receipt of the order summary email).
Delivery times may be longer for customised items and items shipped from warehouses other than the central warehouse.
SHIPPING ABROAD
Costs
15 € for Europe for orders under 150 €
25 £ for UK for orders under £150
25 $ for all non-EU countries, the United States and Canada for orders under $150. Duties and local taxes, outside the European Community, will not be credited.
Shipping
We do our best to ship within 5 working days after receipt of the order and successful payment (following receipt of the order summary email). Delivery times may be longer for customised items and items shipped from warehouses other than the central warehouse.
DELIVERIES
SUNDEK guarantees delivery in Italy within 5 working days and delivery abroad within 8 working days. Working days are considered Monday to Friday. For Calabria and the islands, delivery may take an additional day. Delivery times may be longer for customised items and items shipped from warehouses other than the central warehouse.
Couriers deliver from Monday to Friday during office hours (9.00 a.m. to 6.00 p.m.). Couriers will make three delivery attempts and leave notices. After three attempts, your order will be sent back to the sender.
Orders are processed automatically by our systems, and it is not possible to change shipping or delivery times. Your telephone number entered during registration will be useful for the couriers in case they need to contact you.
WHERE WE SHIP
SUNDEK delivers worldwide, with the exception of Russia.
Our e-shop uses a geolocation system that automatically sets the shipping country in the country from which you are browsing our site. Deliveries can be made to your home only or, only for Italy, at a BRT Collection Point.